Payment & Refund

Payments for Smothers Livery House services are collected according to the quote confirmed before work begins on smothers-livery.homes.

• This payment page on this site is maintained by Smothers Livery House; email info@this site if a step looks outdated for Bologna.
• Accepted methods are confirmed by email from info@this site and may include card or local transfer depending on Italy norms.
• Deposits for custom work are non-refundable once materials are ordered, unless we cancel the booking.

If we must cancel, prepaid fees for unfinished work are refunded within fourteen business days.

Workshop seats can be transferred once with forty-eight hours notice; no-shows forfeit the seat fee.

• Refund requests should include booking date, service name, and contact details used on this site.
• Charge disputes should first contact info@this site so we can reconcile invoices against studio logs.
• Prices shown in conversation are in local currency for Bologna unless otherwise stated.

Our soap-making craft workshop desk explains payment before tools leave the shelf and returning-client notes stay attached to your ticket. Reference the soap-making craft workshop page name if emailing a follow-up Desk near Via Rizzoli 101.

Returning visitors can skip the full soap-making craft workshop intake when notes are on file without silent add-ons — changes need a written OK. No app-only queues for this bench.